Maintenance, Repairs and Unit Modifications

Who is responsible for maintaining the common areas?
The HOA is responsible for the maintenance and upkeep of all common areas.

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Who is responsible for maintaining the exclusive use patios (ie patios that service one unit)?

Homeowners are responsible for the upkeep (i.e. cleaning) of all exclusive use patios. If you become aware

of a structural issue, please report it to the property manager immediately.

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What should I do if I notice a maintenance issue in a common area?
Report all maintenance issues to the property manager as soon as possible.

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Can I make modifications to the exterior of my condo?
Exterior modifications require approval from the HOA. Submit an Architectural Change Request Form along with contractor details, license number, insurance information and detailed plans for the board to review, to the property manager via email. The board reviews requests at the monthly board meetings. If you have an urgent request, please indicate the urgency when submitting the request and the board will do its best to review as soon as possible. 

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Can I make modifications to the interior of my home?

Yes, you can! If you are making any modifications that will require access to plumbing lines and/or require the water to be shut off, you must notify the property manager and all other residents in your building of water shutoff no less than 24 hours in advance (unless it is an emergency). For more information on modification permissions and requirements, please see our governing documents.

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When can I make repairs/modifications to my home?

Monday-Friday 7am to sunset ,and Saturday 8am to sunset. No home improvements may be made on Sunday.

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What do I do if the light outside my unit goes out?

Please contact the property manager and they will arrange for our maintenance team to replace your light bulb and/or repair your light fixture if needed.

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What should I do if my roof is leaking?

1. Contact the property manager immediately to report the leak.

2. Contact your insurance company (all remediation is homeowner responsibility).

3. Check out this Emergency Leak Protocol for tips on how to minimize damage to your unit.

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I've got a leak in my unit. What should I do?

Call the property manager immediately. Based on whether the leak is homeowner or HOA responsibility, he/she will advise you on how to proceed.

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Who should I contact if I have plumbing issues?

(ie issues with appliances, leaky toilets and faucets, etc.)

We recommend you call one of our preferred plumbers who are familiar with our property and will know what should be billed to the HOA instead of to you. 

1. Precise Plumbing (James), 760-481-2228, preciseplumbing24.7@gmail.com

2. Dependable Plumbing, 858-486-5111

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**Remember: All in-unit leak remediation is homeowner responsibility, so it's important to act fast to mitigate any damage!

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Security and Safety

What should I do if I witness suspicious activity on the property?
Suspicious activity, including but not limited to theft, prowlers, attempted break-ins, etc., should first be reported to the authorities immediately by calling 911, then to the property manager so they can make the rest of the community aware of the incident.

 

What should I do if the front gate isn't working properly?

Please contact the property manager immediately. Do not attempt to push the gate open/closed manually or with force using your vehicle. Any damage to the gate and its parts caused by violating the above instructions will lead to you being billed for all repair/replacement costs.

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How do I get my phone number added/updated in the gate call box?

Please contact the property manager to have your information added or updated to the call box.

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My gate opener isn't working, what do I do?

If you need a new gate opener, they may be purchased from the property manager or any other seller you choose. The opener style is Liftmaster 811LM Commercial Gate Remote. Please contact the property manager for the security code for your remote.

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I lost my key fob and can't get access to our amenities. What do I do?

A replacement key fob can be purchased from the property manager for $45. Each unit is permitted to have one key fob. Your old/lost key fob will be deactivated upon purchase of a new one. 

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Parking  For full list of parking guidelines, see page 16 of the Rules & Regs located  HERE.

Can I park in a spot marked 'guest'?

All guest parking is marked for guests only and valid for a maximum of 48hrs. Owners will be issued guest placards which must be displayed on rear-view mirrors of designated guest vehicles. Residents are not allowed to park in guest parking. Vehicles that exceed the 48hr. limit or do not qualify as guests will be issued a 24hr. courtesy citation and are then subject to being towed without further notice and at owner’s expense.

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Why can't I park in front of my garage?

The area in front of garages is a fire lane. You may pull up to unload your vehicle, but vehicles left unattended in front of garages/residences may be towed immediately at the owner's expense.

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I need a temporary storage unit. Where can I put it?

Storage units may be placed in your assigned parking spot for 24 hours. The unit must be completely contained within your spot and may not extend to adjacent spots. If you have an emergency (I.e. leak remediation etc.) and need to have a storage unit for longer than 24 hours, please inform the property manager.

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Who do I contact if my car has been towed?

Western Towing, 619-297-8697

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Waste Management

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What do I do if I have an item to dispose of that is too large to fit in the dumpster?

Contact Republic Services at 760-332-6464 to schedule a bulky item pickup. Click HERE for a list of eligible items and instructions on how to prepare your items for removal. If you have an issues scheduling your pickup with Republic, please contact the property manager for assistance.

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What happens if I don't schedule a bulky item pickup and just leave items near the dumpster?

Leaving items for disposal in or around the dumpster (or any common area in the community) without scheduling a bulky item pickup will result in a fine of $100 per occurrence plus any additional costs incurred by the HOA to remove your items.

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HOA Dues & News

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How do I pay my HOA dues?
HOA dues can be paid online, via automatic debit, or through mailed invoice. Learn more about each option HERE.

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What do my HOA dues cover?
HOA dues cover maintenance of common areas, landscaping, community amenities, water, heating of water (boiler system), trash, security, and administrative expenses.

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What happens if I don't pay my HOA dues on time?
Late payments may incur additional fees and penalties. Continuous non-payment can result in legal action and a lien on your property. For more information, see Article 5 of our CC&Rs.

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How do I get more involved with the HOA?

All homeowners are encouraged to attend our board meetings, which are held in the clubhouse. An agenda for each meeting will be emailed out to homeowners at least 4 days prior to the meeting. Tenants may attend meetings, but are not permitted to address the board. All comments and concerns must be presented by homeowners. Missed a meeting? Previous meeting minutes can be viewed online.

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How do I stay up to date on community news and happenings?

Make sure you sign up for our email list! Homeowners and residents can sign up HERE.

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